Privacy Policy

Last updated: August 2026

SilviaK Fitness respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how SilviaK Fitness collects, uses, stores and protects personal information when you visit www.silvia.fitness, make a booking or purchase, become a member, participate in fitness services, receive personal training, coaching or nutrition guidance, purchase products, communicate with SilviaK Fitness, or otherwise use our services.

SilviaK Fitness is responsible for determining how and why your personal information is used in connection with the services described in this Privacy Policy.

This Privacy Policy also explains your rights in relation to your personal information and how you can contact SilviaK Fitness if you have any questions or requests concerning your data.

Information We May Collect

Depending on how you interact with SilviaK Fitness and the services you use, we may collect and process the following personal information:

Personal & Contact Information

Name, email address, telephone number and other contact details you provide.
Account or membership information where you create an account or join a SilviaK Fitness service.
Information contained in communications you send to SilviaK Fitness.

Bookings, Memberships & Purchases

Information relating to class bookings, memberships, subscriptions, personal training or coaching packages and other services you purchase or use.
Transaction and payment-related information. Payments may be processed by third-party payment providers, and SilviaK Fitness does not necessarily receive or store your full payment card details.
Information relating to merchandise orders, including delivery information and order history.

Health & Fitness Information

Where relevant to the fitness, personal training or coaching services you use, we may collect:

Health screening and PAR-Q information.
Information about injuries, medical conditions or other health matters that may affect safe participation in exercise.
Fitness level, exercise history, physical activity and training information.
Fitness goals and information relating to your progress.
Body measurements, weight and other body-composition or physical progress information where you choose to provide it.
Progress photographs where these form part of a coaching service and you choose to provide them.

Health information is treated as special category personal data and is given additional protection under UK data protection law.

Nutrition & Dietary Information

Where you receive nutrition coaching or guidance, we may collect information such as:

Nutrition goals, eating habits and food intake.
Dietary preferences and requirements.
Food allergies or intolerances and other relevant dietary information.
Information used to calculate or review calorie and macronutrient targets.
Nutrition progress and information you provide through food logs, questionnaires, check-ins or coaching communications.

Some nutrition information may reveal information about your health and may therefore constitute special category personal data.

Website & Technical Information

When you use the SilviaK Fitness website or online services, certain technical information may be collected automatically, such as:

IP address, device and browser information.
Website usage and interaction information.
Cookie and similar technology information, where applicable.

More information about cookies and similar technologies is provided in the relevant section of this Privacy Policy.

How We Use Your Information

SilviaK Fitness may use your personal information for the following purposes:

Providing & Managing Services

To process bookings, purchases, memberships and subscriptions.
To provide in-person and online fitness services, personal training, coaching and nutrition guidance.
To create, manage and deliver personalised exercise programmes, coaching plans and nutrition guidance where applicable.
To manage your account and provide access to online or digital services.
To process and fulfil merchandise orders and manage returns or customer service enquiries.

Health, Safety & Personalisation

To assess your suitability for exercise and support safe participation in fitness services.
To take account of relevant health conditions, injuries, physical limitations or other information you provide.
To personalise personal training, exercise programming, coaching and nutrition guidance according to your individual circumstances and goals.
To monitor and review progress where this forms part of the service you receive.

Communication & Customer Support

To communicate with you about bookings, memberships, purchases, appointments, programmes or services you use.
To respond to questions, requests, complaints or other communications.
To send important administrative or service-related information, including changes to classes, appointments, memberships or services.

Payments & Business Administration

To administer payments, subscriptions, invoices, refunds and transaction records.
To maintain appropriate business, accounting and administrative records.
To prevent or investigate misuse of SilviaK Fitness services and protect the security of accounts and online services.

Improving SilviaK Fitness

To understand how services and the website are used.
To maintain, develop and improve SilviaK Fitness services, programmes, website functionality and customer experience.

Marketing

Where permitted by law, to send information about SilviaK Fitness classes, services, memberships, products, events or offers that may be relevant to you.
Where consent is required for marketing communications, these will only be sent where you have provided the appropriate consent.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting SilviaK Fitness.

Lawful Bases for Processing

SilviaK Fitness only processes personal information where there is a lawful basis for doing so. Depending on the purpose for which your information is being used, we may rely on one or more of the following lawful bases:

Contract

We may process your personal information where it is necessary to provide a service or product you have requested or purchased, or to take steps at your request before providing that service. This may include managing bookings, memberships, purchases, personal training, coaching, nutrition services and access to online fitness services.

Legitimate Interests

We may process personal information where it is necessary for the legitimate interests of SilviaK Fitness or its clients, provided those interests are not overridden by your rights and interests. This may include managing and improving services, responding to enquiries, maintaining appropriate business records, protecting our services from misuse and operating the business effectively.

Legal Obligations

We may process or retain personal information where this is necessary to comply with a legal or regulatory obligation, including applicable accounting, tax and consumer protection requirements.

Consent

Where appropriate, we may rely on your consent to process personal information for a particular purpose. Where processing is based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Special Category Health Data

Some SilviaK Fitness services, particularly personal training, fitness coaching and nutrition guidance, may require the processing of health information or other special category personal data.

Where special category information is necessary to provide a service you have requested, SilviaK Fitness will identify both an appropriate lawful basis for processing the information and an additional condition for processing special category data as required by UK data protection law.

Where SilviaK Fitness relies on explicit consent to process special category information, you will be asked to provide that consent separately and clearly. You may withdraw your consent at any time. If the information is necessary to provide a particular service safely or effectively, withdrawing consent may mean that SilviaK Fitness is unable to continue providing that part of the service.

Marketing

Where consent is required for electronic marketing, SilviaK Fitness will only send such communications where the appropriate consent has been provided. Where permitted by law, another appropriate lawful basis may apply.

You can unsubscribe from marketing communications at any time.

Sharing Your Information & Third-Party Service Providers

SilviaK Fitness does not sell your personal information.

Personal information may be shared with trusted third-party service providers where this is necessary to operate SilviaK Fitness, provide services to you, process transactions or comply with legal obligations.

Depending on the services you use, these providers may include:

Wix — used to operate the SilviaK Fitness website, online member services, website accounts and certain online payments and services.

Bookwhen — used to manage in-person class bookings, memberships and related customer information.

Everfit — used to deliver personal training, coaching and nutrition services. Where you use these services, relevant information such as your contact details, fitness information, goals, training information, progress information, body measurements, health information and nutrition information may be stored or processed through Everfit where required for the service.

Payment Providers — payment information and transactions may be processed by payment providers used by SilviaK Fitness, including Stripe, SumUp, or other payment services available through the relevant booking, website or payment platform. SilviaK Fitness does not generally receive or store your complete payment card details.

Zoom — may be used to provide live online fitness sessions and other online communications or appointments.

Communication & Business Service Providers — SilviaK Fitness may use other service providers where reasonably necessary for email, communications, website functionality, business administration, accounting, delivery or other operational purposes.

These third-party providers may process personal information on behalf of SilviaK Fitness or, in some circumstances, act as separate data controllers for particular processing activities. Their processing of personal information is also subject to their own applicable privacy terms and data protection obligations.

SilviaK Fitness may also disclose personal information where required by law, to comply with a legal obligation, to establish or defend legal claims, or where necessary to protect the rights, safety or legitimate interests of SilviaK Fitness or others.

Only information reasonably necessary for the relevant purpose or service will be shared.

International Data Transfers

Some of the third-party service providers used by SilviaK Fitness may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, SilviaK Fitness will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.

Depending on the destination and service provider, these safeguards may include transferring information to a country recognised by the UK as providing an adequate level of data protection or using approved contractual safeguards or other lawful transfer mechanisms.

Third-party service providers may also maintain their own safeguards and international data transfer arrangements in accordance with their applicable data protection obligations.

Further information about how individual third-party providers process and transfer personal information can be found in their respective privacy policies.

Data Retention

SilviaK Fitness will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, complying with legal obligations and establishing, exercising or defending legal claims.

The length of time information is retained will depend on the type of information and the reason it is held.

Bookings, Purchases & Financial Records

Information relating to bookings, memberships, purchases, payments and transactions may be retained for the period necessary to maintain appropriate business, accounting and tax records and to comply with applicable legal obligations.

Personal Training, Coaching & Health Information

Personal training, coaching, health screening, fitness, progress and nutrition information will be retained only for as long as reasonably necessary to provide the relevant service and for an appropriate period afterwards where there is a legitimate or legal reason to retain it.

Because health information may constitute special category personal data, SilviaK Fitness will take particular care to ensure that it is not retained for longer than reasonably necessary.

Accounts & Membership Information

Account and membership information may be retained while your account or membership remains active and for an appropriate period afterwards where necessary for administration, record keeping, resolving disputes or complying with legal obligations.

Marketing Information

Where you have opted in to receive marketing communications, relevant contact and preference information may be retained until you unsubscribe or withdraw your consent, subject to retaining limited information where necessary to record and respect your preference not to receive further marketing.

Deletion & Review

When personal information is no longer reasonably required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

SilviaK Fitness may periodically review the personal information it holds to determine whether it remains necessary to retain it.

Data Security

SilviaK Fitness takes appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include:

Using password-protected accounts and devices.
Restricting access to personal information to those who reasonably require it for the relevant purpose.
Using reputable third-party platforms and service providers with appropriate security measures.
Taking additional care when handling health information and other special category personal data.
Keeping systems, accounts and access credentials appropriately secured.
Securely deleting or disposing of personal information when it is no longer required.

Where personal information is processed through third-party platforms such as Wix, Bookwhen, Everfit, payment providers or other service providers, those providers maintain their own technical and organisational security measures for their systems.

While reasonable measures are taken to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

If SilviaK Fitness becomes aware of a personal data breach, appropriate action will be taken in accordance with applicable data protection law, including notification to affected individuals and/or the Information Commissioner's Office where required.

Your Data Protection Rights

Under UK data protection law, you may have rights in relation to the personal information SilviaK Fitness holds about you. Depending on the circumstances, these may include:

Right of Access

You may request confirmation of whether SilviaK Fitness processes your personal information and request a copy of the personal information held about you.

Right to Rectification

You may ask SilviaK Fitness to correct personal information that is inaccurate or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask for your personal information to be deleted. This right is not absolute, and SilviaK Fitness may need to retain certain information where there is a lawful reason or legal obligation to do so.

Right to Restrict Processing

In certain circumstances, you may ask SilviaK Fitness to restrict how your personal information is used.

Right to Object

You may have the right to object to certain processing of your personal information, including processing based on legitimate interests and the use of your information for direct marketing.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information you have provided in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation where technically feasible.

Right to Withdraw Consent

Where SilviaK Fitness relies on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

To exercise any of your data protection rights, please contact SilviaK Fitness at silviak@silvia.fitness.

You may be asked to provide information reasonably necessary to confirm your identity before a request is completed.

SilviaK Fitness will respond to valid requests within the timeframe required by applicable data protection law.

You also have the right to raise a concern or make a complaint to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Cookies & Website Tracking

The SilviaK Fitness website uses cookies and similar technologies to operate the website, provide functionality, understand how the website is used and, where applicable, support analytics and other website services.

Essential Cookies

Some cookies are necessary for the website to function correctly. These may support features such as security, website navigation, member accounts, bookings, payments and other essential functionality.

Optional Cookies

Where applicable, other cookies or similar technologies may be used for purposes such as analytics, understanding website usage and improving website performance.

Where consent is required by law, non-essential cookies will not be used unless you have provided the appropriate consent through the website's cookie settings or consent banner.

Third-Party Technologies

Some website features and integrations may involve cookies or similar technologies provided by third-party services used by SilviaK Fitness.

Managing Cookies

You can manage your cookie preferences using the cookie settings available on the SilviaK Fitness website. You may also be able to control or delete cookies through your browser settings.

Disabling certain cookies may affect the functionality or availability of some website features.

Cookie preferences can be changed or withdrawn where the website's cookie settings allow.

Marketing Communications

SilviaK Fitness may send marketing communications about classes, memberships, personal training, coaching services, products, events, offers and other SilviaK Fitness news where permitted by law.

Marketing Consent

Where consent is required, marketing communications will only be sent where you have actively chosen to receive them.
Marketing preferences may be collected through the SilviaK Fitness website, booking platforms or other appropriate sign-up methods.
Choosing not to receive marketing communications will not prevent you from purchasing or using SilviaK Fitness services.

Unsubscribing & Changing Your Preferences

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the communication, where available, or by contacting SilviaK Fitness at silviak@silvia.fitness.
If you withdraw your marketing consent or unsubscribe, SilviaK Fitness may retain limited information necessary to record your preference and ensure that further marketing communications are not sent to you.

Service Communications

Communications that are necessary to provide or administer a service you have booked or purchased are not marketing communications. These may include information about bookings, class cancellations or changes, appointments, membership administration, payments, orders, account access or other important service-related matters.

You may therefore continue to receive necessary service communications even if you have chosen not to receive marketing communications.

Children & Age Restrictions

SilviaK Fitness services are primarily intended for adults aged 18 and over.

SilviaK Fitness does not knowingly collect or process personal information from children through its standard fitness, membership, personal training, coaching or nutrition services.

If SilviaK Fitness becomes aware that personal information relating to a child has been collected without an appropriate lawful basis or, where required, the necessary consent or authorisation, reasonable steps will be taken to delete or otherwise appropriately manage that information.

If you believe that SilviaK Fitness may hold personal information relating to a child in circumstances where it should not, please contact silviak@silvia.fitness.

Changes to This Privacy Policy

SilviaK Fitness may update this Privacy Policy from time to time to reflect changes to its services, business practices, technology, third-party service providers or legal and regulatory requirements.

The most current version of this Privacy Policy will be published on the SilviaK Fitness website and the “Last updated” date will be amended accordingly.

Where changes are significant and materially affect how your personal information is processed, SilviaK Fitness will take reasonable steps to bring those changes to your attention where appropriate.

Contact Information & Complaints

If you have any questions about this Privacy Policy, how SilviaK Fitness handles your personal information, or if you wish to exercise any of your data protection rights, please contact:

SilviaK Fitness

Email: silviak@silvia.fitness

Website: www.silvia.fitness

If you have a concern about how your personal information has been handled, please contact SilviaK Fitness in the first instance so that the matter can be reviewed and addressed.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about your data protection rights and how to make a complaint is available on the ICO website.