Privacy Policy

Updated on: 26 August 2021 (Updated for clarity and health data on: 25 May 2025)

We respect the privacy of our users and the importance of the information they entrust to us. This privacy policy (the “Policy”) helps you understand what kind of information we may gather about you when you visit the silvia.fitness website (the “Site”) or use any of our services (the “Services”), how we may use and disclose it, and how you can control and update it. By visiting the Site or using our Services (e.g. class bookings, monthly membership), you agree to the practices described in this Policy.

Information We May Collect

We receive, collect and store any information you enter on our website or provide to us in any other way — including through creating a user login, booking a class, submitting a form (such as a PAR-Q), or interacting with us via social media.

We may also collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, and page interaction information.

How Do We Collect Information?

When you conduct a transaction or complete a form on our Site (such as booking a class or submitting a health form), we collect personal information you give us such as your name, address, email address, and any additional data you choose to provide.

Why Do We Collect Personal Information?

We collect Non-personal and Personal Information for the following purposes:

To provide and operate our Services
To provide customer assistance and support
To send service-related notices (e.g. reminders, confirmations, class updates)
To process class bookings and manage class participation
To ensure safety and suitability for physical activity through health screening forms
To comply with any applicable laws and regulations

Health Information (PAR-Q)

As part of our fitness services, we ask clients to complete a Physical Activity Readiness Questionnaire (PAR-Q) to ensure it is safe for them to take part in physical activity. This form collects limited health-related data (e.g. current medical conditions or physical limitations).

This health information:

• Is collected with your consent

• Is used only for safety and class suitability purposes

• Is stored securely via Wix’s secure platform

• Is reviewed annually and retained for a maximum of 2 years unless legally required otherwise

• Is never used for marketing or shared with third parties

You have the right to request access to, correction, or deletion of this information at any time.

How Do We Store, Use, Share and Disclose Personal Information?

Our company is hosted on the Wix.com platform, which provides the online platform that allows us to sell services and deliver class-related communications. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com adhere to PCI-DSS standards, ensuring secure handling of payment information.

How Do We Communicate With You?

We may contact you to:

Confirm or manage your class bookings
Request completion of health forms or class readiness questionnaires
Troubleshoot issues or resolve disputes
Collect fees owed
Send updates about our services
Enforce our terms, agreements, or legal obligations

We may contact you via email, telephone, text messages, or postal mail. Health or service-related messages (e.g. PAR-Q requests) are considered essential communications and are sent even if you opt out of promotional emails.

Cookies

We use cookies on our Site. By using this Site, you consent to the use of cookies.

Cookies help us recognise your device and improve your user experience. You can find more information here: http://www.allaboutcookies.org

Your Choices

You can decline or delete cookies by changing your browser settings.
You can request access to, update, or delete your personal information by contacting us directly.

Security

We take commercially reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Policy Updates

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. If material changes are made, we will notify you here so that you remain informed.

Contact Us

If you have any questions or requests regarding your personal information, please contact:

📧 SilviaK@silvia.fitness