SilviaK (silvia.fitness) Terms & Conditions

Effective Date: 19 August 2026

Introduction

These Terms & Conditions apply to services and products provided by SilviaK Fitness (silvia.fitness), including in-person fitness classes, online fitness services, memberships, personal training and coaching, nutrition coaching, digital content and programmes, and merchandise or physical products.

By booking, purchasing, subscribing to, accessing or participating in any SilviaK Fitness service or product, you agree to these Terms & Conditions.

Certain services, memberships, packages or bookings may have additional terms and conditions provided at the point of booking or purchase. Where applicable, these additional terms also form part of your agreement with SilviaK Fitness.

If you do not agree with the applicable terms, you should not purchase, access or participate in the relevant service or product.

These Terms & Conditions may be updated from time to time. The most current version will be available on the SilviaK Fitness website.

For information about how SilviaK Fitness collects, uses and protects personal information, please see the Privacy Policy at https://www.silvia.fitness/privacy-policy

In-Person Classes

Bookings & Payments

All in-person classes must be paid for in advance.
Bookings are confirmed once payment has been received.
Class spaces are limited and are available on a first-come, first-served basis.
Bookings may be made through the SilviaK Fitness booking system or, where applicable, through a direct payment link provided by SilviaK Fitness.

Transfers & Cancellations

In-person class bookings may be transferred to another available class up to 24 hours before the original class start time.
Transfers requested within 24 hours of the class start time are not permitted.
If you can no longer attend within the 24-hour period, please cancel your booking where possible so that the space can be made available to someone else.
Bookings cancelled or missed within the 24-hour cut-off period are non-refundable and non-transferable.

Late Arrivals

If you arrive more than 5 minutes late without informing SilviaK Fitness at least 15 minutes before the class start time, your booking may be cancelled and your space offered to someone else.
No refund or transfer will be provided in these circumstances.
This policy helps classes start on time and minimises disruption to other participants.

Class Cancellations by SilviaK Fitness

If SilviaK Fitness cancels an in-person class, you will be offered a transfer to another available class.
A refund will only be provided where a transfer is not reasonably possible.

Online Fit Club & Online Fitness Services

SilviaK Fitness provides online fitness services through the Online Fit Club, including live online classes, Morning Strength Club sessions and on-demand workout recordings.

Access & Membership

Online Fit Club is available through a recurring monthly membership.
Access may also be included as part of another SilviaK Fitness membership, personal training or coaching package, or provided by SilviaK Fitness at its discretion.
Online fitness services are not available on a pay-as-you-go basis unless specifically stated otherwise.
Access is personal to the individual member and must not be shared with another person.
When a membership or package that includes Online Fit Club access ends, access to the Online Fit Club and its content will also end unless you have another active membership or entitlement providing access.

Live Online Classes

Live online sessions may be delivered through the SilviaK Fitness website, Zoom or another platform used by SilviaK Fitness.
Live class schedules may change from time to time, and individual sessions may occasionally be cancelled or rescheduled.
Access to a particular live session is not guaranteed.

On-Demand Content

Online Fit Club members have access to a library of on-demand workout recordings while their access remains active.
The availability of individual recordings, workouts and other online content may change over time.
Online content is provided for personal use only and must not be recorded, copied, downloaded, shared, reproduced or redistributed without permission from SilviaK Fitness.

Technical Requirements

You are responsible for having a suitable device, internet connection and any other equipment required to access online services.
SilviaK Fitness cannot guarantee uninterrupted access where disruption is caused by internet connectivity, third-party platforms, technical problems or circumstances outside its reasonable control.
Where a live session is affected by a significant technical problem within SilviaK Fitness's reasonable control, SilviaK Fitness will make reasonable efforts to restore the service or provide an alternative where appropriate.

Merchandise and Physical Products

SilviaK Fitness may offer physical products and merchandise for purchase through the website or other authorised sales channels.

Orders & Payment

All orders must be paid for in full at the time of purchase.
Product prices and any applicable delivery charges will be displayed before the order is completed.
Orders are subject to product availability.
SilviaK Fitness reserves the right to cancel and refund an order if a product is unavailable or an order cannot reasonably be fulfilled.

Delivery

Available delivery options and applicable charges will be provided at the time of purchase.
Estimated delivery times are provided as a guide and may be affected by circumstances outside SilviaK Fitness's reasonable control.
Customers are responsible for providing complete and accurate delivery information when placing an order.

Cancellations & Change-of-Mind Returns

For most products purchased online, you have the right to change your mind and notify SilviaK Fitness that you wish to cancel your purchase within 14 days of receiving your order.
After notifying SilviaK Fitness of your cancellation, the product must be returned within 14 days.
You must contact SilviaK Fitness before returning any product. Return instructions and the appropriate return address will be provided once your return request has been received.
Please do not send products to any address without first receiving return instructions from SilviaK Fitness.
For change-of-mind returns, you are responsible for arranging and paying the return postage.
Products remain your responsibility until they are received by SilviaK Fitness. You are advised to obtain proof of postage when returning an item.
Returned products must be handled with reasonable care. A deduction may be made from your refund where the value of the product has been reduced as a result of handling beyond what is reasonably necessary to inspect it.
Certain products may be excluded from the right to cancel where an exception under applicable consumer law applies.

Faulty, Damaged or Incorrect Products

SilviaK Fitness checks products before dispatch. If you believe an item has arrived faulty, damaged, incorrect or not as described, you must contact SilviaK Fitness before returning it.
You may be asked to provide photographs or other reasonable information showing the condition of the product and, where relevant, its packaging so that the issue can be assessed.
Please do not return a faulty, damaged or incorrect product until return instructions have been provided.
Where a product is confirmed to be faulty, damaged, incorrect or not as described, SilviaK Fitness will provide an appropriate remedy in accordance with your statutory consumer rights, including any return arrangements required by law.
Nothing in these Terms & Conditions affects your statutory consumer rights.

Refunds

Where a refund is due following a valid cancellation or return, it will be processed in accordance with applicable consumer law.
Refunds will normally be made using the original payment method.
For change-of-mind returns, return postage costs are the customer's responsibility and will not be reimbursed.
Original standard delivery charges will be refunded where required by law. If you selected a more expensive delivery option, any amount paid above the cost of standard delivery will not be refunded.
Where the value of a returned product has been reduced because it has been handled beyond what is reasonably necessary to inspect it, an appropriate deduction may be made from the refund where permitted by law.

Personal Training & Coaching

SilviaK Fitness may provide individual and small-group personal training and coaching services. The content, duration, format and level of support provided will depend on the package purchased.

Packages & Services

Personal training and coaching services may include in-person training sessions, personalised exercise programmes, online coaching, progress tracking, check-ins, access to digital fitness services and other support as specified in the package purchased.
In-person Personal Training and Coaching is provided in the Isle of Dogs, London, at the location agreed with the client.
Small-group or buddy coaching may be offered to two or more clients training together. Each participant must complete any required individual onboarding and health screening.
The services included in each package, package duration and applicable price will be clearly stated at the time of purchase.
Additional package-specific Personal Training & Coaching Terms may apply and will be provided at or before purchase. Where applicable, these form part of your agreement with SilviaK Fitness.

Client Information & Health Screening

Before personal training or coaching begins, you may be required to complete health screening, onboarding questionnaires and provide information relevant to your goals and safe participation.
You are responsible for providing complete and accurate information and for informing SilviaK Fitness if relevant circumstances change during your coaching period.
SilviaK Fitness may require medical clearance before providing or continuing exercise services where appropriate.

Personalised Programmes

Exercise programmes and coaching recommendations are developed using the information provided by the individual client and are intended for that client's personal use.
Programmes must not be shared, copied, distributed or used by another person.
Programmes may be adjusted during the coaching period based on progress, feedback, availability, safety or other relevant factors.

Results

Personal training and coaching are intended to support clients towards their individual fitness and wellbeing goals.
Results vary between individuals and depend on factors including participation, consistency, lifestyle and adherence. SilviaK Fitness does not guarantee any particular result.

Nutrition Coaching & Guidance

SilviaK Fitness may provide nutrition coaching and guidance as part of selected personal training or coaching packages, or as a separate service where offered.

Scope of Nutrition Coaching

Nutrition coaching may include guidance on general nutrition, eating habits, meal planning, calorie and macronutrient targets, recipes, food choices and other lifestyle-related strategies appropriate to the service purchased.
Nutrition recommendations may be personalised using information provided by the client, including goals, lifestyle, activity levels, dietary preferences and other relevant information.
You are responsible for providing complete and accurate information and for informing SilviaK Fitness of any relevant changes.

Medical Conditions & Specialist Nutrition Advice

Nutrition coaching provided by SilviaK Fitness is not medical treatment and is not a substitute for advice, diagnosis or treatment from a doctor, registered dietitian or other appropriately qualified healthcare professional.
If you have a medical condition, food allergy, diagnosed eating disorder or other health concern that may require specialist dietary management, you should seek advice from an appropriately qualified healthcare professional.
SilviaK Fitness may decline to provide, or may discontinue, nutrition coaching where your needs fall outside the scope of the service or require specialist medical or dietetic support.

Results & Client Responsibility

Nutrition guidance is intended to support your individual goals, but specific results, including weight loss, changes in body composition or other outcomes, cannot be guaranteed.
You remain responsible for your own food choices and for deciding whether to follow the nutrition guidance provided.
Any calorie, macronutrient or other nutrition targets provided are estimates and may be reviewed or adjusted based on progress, feedback and changing circumstances.

Health, Safety & Liability

Health & Participation

You are responsible for ensuring that you are fit and able to participate safely in any SilviaK Fitness class, personal training session, programme or other fitness service.
If you have a medical condition or injury, are pregnant, have recently given birth, or have any concerns about exercising safely, you should seek appropriate medical advice before participating.
You must inform SilviaK Fitness of any relevant health condition, injury or change in circumstances that may affect your ability to participate safely, particularly when receiving personal training or coaching.
You must stop exercising immediately and seek appropriate medical attention if you experience pain, dizziness, unusual symptoms or other health concerns during exercise.

Online & On-Demand Exercise

When participating remotely, you are responsible for ensuring that you have sufficient space to exercise safely and that your surroundings are free from hazards.
You are responsible for using suitable equipment and ensuring that any equipment you use is safe, secure and appropriate for the exercise being performed.
SilviaK Fitness cannot directly assess your exercise environment or provide the same level of physical supervision during online or on-demand exercise as during an in-person session.

Assumption of Risk

Participation in fitness activities involves inherent risks, including the possibility of injury.
You are responsible for exercising within your own abilities, following instructions and using equipment correctly and safely.
SilviaK Fitness takes reasonable precautions to provide services safely but cannot eliminate all risks associated with physical exercise.

Limitation of Liability

SilviaK Fitness is not liable for injury, illness, loss or damage arising from participation in its services except where liability cannot lawfully be excluded or where it results from SilviaK Fitness's negligence.
SilviaK Fitness does not provide medical advice, diagnosis or treatment.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Photography & Video

Online Class Recording

Some in-person classes are recorded or live streamed for SilviaK Fitness online members. The camera is primarily positioned to record the instructor; however, participants who are exercising close to the instructor or within the camera's field of view may also appear in the recording.
Participants will be made aware when recording or live streaming is taking place and should remain outside the camera area if they do not wish to appear.

Promotional Photography & Filming

In-person classes, events and other SilviaK Fitness activities may be photographed or filmed for promotional purposes to capture the class, activity and group atmosphere.
SilviaK Fitness may use such photographs and footage for marketing and promotional purposes, including on its website and social media channels.

Opting Out

If you prefer not to appear in recordings, photographs or promotional material, please inform SilviaK Fitness before the relevant class or activity begins.
Where possible, you will be advised where to position yourself to remain outside the camera's field of view.

Participant Recording

Participants may not film, photograph, record or live stream SilviaK Fitness classes or other participants without prior permission from SilviaK Fitness.

Memberships, Payments, Cancellations & Refunds

Memberships & Recurring Payments

SilviaK Fitness may offer recurring memberships and subscriptions. The price, services included and billing frequency will be displayed at the time of purchase.
By purchasing a recurring membership or subscription, you authorise the applicable membership fee to be collected automatically using your selected payment method until the membership is cancelled.
Memberships and subscriptions are personal and non-transferable.
Certain memberships may have additional terms and conditions provided at the time of purchase. Where applicable, those additional terms form part of your agreement with SilviaK Fitness.

Cancellation

You may cancel a recurring membership or subscription at any time using the cancellation method available through your account or the relevant service through which the membership was purchased.
Cancellation stops future recurring payments. Unless otherwise stated in the applicable membership terms, access will continue until the end of the period already paid for.
Payments that have already been processed are non-refundable except where required by law.
Cancelling a membership does not guarantee that the same membership, price, benefits or availability will be offered if you choose to rejoin in the future.

Failed Payments

If a recurring payment fails or cannot be collected, access to the relevant membership or subscription may be suspended or ended.
Where a membership ends as a result of an unpaid or failed payment, any future membership will be subject to the price, availability and terms offered at the time of rejoining.

Membership Availability & Changes

Membership places may be limited and availability is not guaranteed.
SilviaK Fitness may change membership prices, services, timetables or benefits from time to time. Where a change affects an existing recurring membership, members will be given appropriate notice where required.
Specific memberships may have their own rules regarding class bookings, cancellations, pauses, venue closures, holidays and other membership benefits. These will be set out in the applicable membership terms.

One-Off Payments

One-off purchases, including individual classes, coaching packages, digital services or other services, must be paid for in accordance with the price and payment terms shown at the time of purchase.
Cancellation, transfer and refund rules for individual services or products are governed by the applicable section of these Terms & Conditions and any additional terms provided at the time of purchase.

Accounts, Digital Content & Acceptable Use

User Accounts

Where an account is required to access SilviaK Fitness services, you are responsible for keeping your login details secure and for all activity carried out through your account.
Accounts, login details, membership access and private access links are personal to you and must not be shared with another person.
You must provide accurate information when creating or using an account and keep relevant information up to date.

Personal Use of Services & Content

SilviaK Fitness services and digital content are provided for your personal, non-commercial use only.
You may not copy, record, reproduce, download, distribute, publish, sell, resell or otherwise share SilviaK Fitness content unless you have prior written permission.
This includes, where applicable, workout recordings, live classes, exercise programmes, personal training programmes, coaching materials, nutrition resources, recipes, guides and other digital materials provided by SilviaK Fitness.
Personalised programmes, plans and coaching materials provided to you must not be shared with or used by another person.

Misuse & Unauthorised Access

You must not attempt to gain unauthorised access to restricted areas of the SilviaK Fitness website, another person's account or content that you are not entitled to access.
SilviaK Fitness may suspend or remove access where there is reasonable evidence of account sharing, unauthorised distribution of content, misuse of services or a material breach of these Terms & Conditions.
Where access is suspended or ended because of a material breach of these Terms & Conditions, this does not automatically entitle you to a refund for services or membership time already provided.

Privacy & Data Protection

SilviaK Fitness collects and processes personal information in connection with the services it provides and does so in accordance with applicable UK data protection law.

Depending on the services you use, information collected may include contact and account information, booking and payment information, health and fitness information, exercise history, goals, body measurements, nutrition and dietary information, progress information and other information you choose to provide.

Some services, particularly personal training, coaching and nutrition services, may require the collection of health-related information in order to assess suitability, support safe participation and provide the service.

SilviaK Fitness uses third-party service providers and platforms to operate parts of the business, including website services, bookings, payments, communications and delivery of fitness and coaching services. Personal information may therefore be processed by relevant third-party providers where necessary to provide these services.

Full information about what personal data SilviaK Fitness collects, why it is collected, how it is used and stored, third-party service providers, data retention and your rights is provided in the SilviaK Fitness Privacy Policy at https://www.silvia.fitness/privacy-policy.

Intellectual Property

All SilviaK Fitness content and materials, including workout programmes, exercise plans, videos, photographs, graphics, written materials, coaching resources, nutrition resources, recipes, guides, branding, logos and other original content, are owned by or licensed to SilviaK Fitness and are protected by applicable intellectual property laws.

Unless expressly stated otherwise, purchasing a service, programme, membership or product does not transfer ownership of any SilviaK Fitness intellectual property to you.

Where digital content, programmes or resources are provided to you, you are granted a personal, non-exclusive and non-transferable right to use them for your own personal purposes for the period in which you are entitled to access them.

You may not copy, reproduce, modify, distribute, publish, sell, license, commercially exploit or create derivative materials from SilviaK Fitness content without prior written permission.

SilviaK Fitness branding, business name and logos may not be used without prior written permission.

Changes to Services & Terms

SilviaK Fitness may update, modify or discontinue services, class formats, timetables, programmes, online content, membership options, products and pricing from time to time.

Individual classes or sessions may occasionally need to be cancelled, rescheduled, relocated or changed due to venue availability, instructor availability, technical issues, emergencies or other circumstances.

Where a material change affects an existing membership, package or service already purchased, SilviaK Fitness will provide appropriate notice where reasonably possible and will comply with any applicable consumer rights.

These Terms & Conditions may also be updated from time to time to reflect changes to SilviaK Fitness services, business practices or legal requirements. The latest version will be published on the SilviaK Fitness website with an updated effective date.

Where required, existing customers or members will be notified of material changes that affect their existing agreement.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of England and Wales.

If a dispute arises, you are encouraged to contact SilviaK Fitness first so that an attempt can be made to resolve the matter directly.

Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer or your right to pursue a dispute through the courts or another appropriate dispute resolution process.

Contact Information

If you have any questions about these Terms & Conditions, a SilviaK Fitness service, membership, purchase or order, please contact:

SilviaK Fitness

Email: silviak@silvia.fitness

Website: www.silvia.fitness

For returns of physical products, please contact SilviaK Fitness before sending any item. The appropriate return instructions and return address will be provided.